Refund policy

Returns & Refunds

We want you to love your Dana Cooper purchase. If you’re not completely happy, you may request a return within 7 days of your order’s arrival.

Eligibility

  • Items must be unworn and unused, with tags attached, in their original packaging, and include the packing slip or proof of purchase.
  • Final sale: sale items, items bought with a promo code, and gift cards cannot be returned or exchanged.
  • International orders: we accept returns only for defective items.

How to return

  1. Email dana@danacooper.net within 7 days of delivery to request a return. Items sent back without approval will not be accepted.
  2. Once approved, ship your item to:
    Dana Cooper Designs, LLC
    1412 Broadway
    New York, NY 10018, USA
  3. Return shipping is paid by the customer. We recommend a tracked service, as we can’t be responsible for returns lost in transit.

Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds go back to your original payment method within 10 business days. Original shipping charges are non-refundable. Your bank may take a few extra days to post the refund.

If 15 business days have passed since approval and you haven’t seen your refund, please contact dana@danacooper.net.

European Union customers
If your order ships to the EU, you may cancel or return it within 14 days of delivery for any reason. Items must be returned in the same condition described above.

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